RESERVING YOUR HOLIDAY
1.On receipt of your request and deposit we will confirm you booking and from that point cancellation charges will apply, and send you a confirmation with details of your arrangements. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.
PAYMENT METHOD
1.Booking can be made with the initial of £ 100 to £150 per person that can be by the card or through bank but the remaining amount of the flight should be in the company’s bank account.
PRICE GUARANTEE
CHARTER FLIGHT ARRANGEMENTS : - The price shown on this confirmation invoice will not be subject to any surcharges. SCHEDULED FLIGHT ARRANGEMENTS : - As scheduled airlines reserve the right to increase prices at any time the price shown on this confirmation invoice will ONLY be guaranteed once full payments is received before due date of payment. The payment of a deposit guarantees your seat, not the price. GOVERNMENT ACTION : - Our price Guarantee cannot cover increases due to direct Government action e.g. the imposition of VAT or Passenger Levy.
MINOR CHANGES TO YOUR HOLIDAY
If we are obliged to make any minor change in the arrangements for your holiday we will inform you as soon as possible.
MAJOR CHANGES TO YOUR HOLIDAY
If before you depart we have to make any major change to your holiday arrangements e.g. change of departure time of more than 12 hours, change of airport(but excluding changes between airports in London region, aircraft type airline) it will only be because we are forced to do so by circumstances usually beyond our control. In such an unlikely event we will inform you immediately and our objective will be to minimize your inconvenience. We will wherever possible offer you alternative arrangements as close as possible to your original choice. You will then have a choice of accepting, taking another available holiday of similar price or cancelling. Should you choose to cancel you will be reimbursed all monies paid to us.
GROUP HOLIDAYS
Some of our holidays are based on minimum number of participants and in the unlikely event that these numbers are not reached we reserve the right to cancel the tour and refund all payments made. Prices are subject to increase if the group size is reduced.
FLIGHTS
Details of airlines, flight numbers/schedules and destination airport will be shown on your invoice/confirmation. We regret we are unable to guarantee specific aircraft types or airline.
INSURANCE
The Company strongly recommends that the Client takes out adequate insurance. The Client is herewith recommended to read the terms of any insurance effected to satisfy themselves as to the fitness of cover. The Company will be pleased to quote you for insurance. Should insurance be declined you will be asked to sign our indemnity form.
MAKING A BOOKING
The person making the booking becomes responsible to The Company for the payment of the total price of the arrangements for all passengers shown on the invoice
DEPOSIT
No booking will be confirmed unless the required deposit has been received by The Company.
CHANGING YOUR ARRANGEMENTS
If you wish to change any item – other than increasing the number of persons in your party – and providing we can accommodate the change, you will have to pay an Amendment Fee per person. These fees can vary greatly and will be advised at the time changes are made. Changes must be confirmed to us in writing. From time to time we are required to collect additional taxes and surcharges
You will be informed of any such charge prior to ticket issue.
CANCELLATION
Should you or any member of your party be forced to cancel you holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment. of the cancellation charges.
In case of cancellation (before the issuance of ticket) the customer has to bear minimum £ 75 cancellation per person plus the loss of deposit.
Travel Insurance Premiums are not refundable CANCELLATION AFTER TICKET ISSUE: - will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. Charter flights carry a 100% cancellation fee both before and after ticket issue.
COMPLAINTSM
If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will endeavor to resolve the situation. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 28days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.
LEGAL JURISDICTION
We accept the jurisdiction of the Courts in any part of the UK in which the client is domiciled. For clients not domiciled in the UK the Court of England shall have sole jurisdiction.
